Telephony Technology Trainer

Salary Details:

Competitive salary plus car allowance

All Locations:

West Midlands

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Job Family:

Support Office

Telephony Technology Trainer

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Telephony Technology Trainer

About The Role

6 Month Fixed Term Contract

As Telephony Technology Trainer, you will work closely with the Delivery Lead and Project Coordinators and will perform all relevant IT Training tasks and training administrative duties, and communicate effectively with stakeholders, suppliers and delivery partners.

You will create and maintain training material and content, schedule training with colleagues to help deliver first class training, allowing our colleagues to be effective in their daily use of IT products.

Your main responsibilities will include:

Conducting skills analysis on all users to identify training needs on current IT products.
Providing onsite training to all colleagues within our care homes.
Coordination of training activities, resources, equipment and information.
Liaising with stakeholders to identify and define training requirements, scope and objectives.
Assisting with schedule management to ensure training is completed prior to go live.
Creating and maintaining comprehensive training documentation, content and reports.
Ensuring standards and requirements are met through conducting quality checks.
Assisting with the general Telephony lifecycle to ensure tasks are completed on time.
Installing and finalising configuration of telephony devices as part of onsite migration activities.
Monitoring training progress and complete post training analysis / feedback.
Monitoring plans and expenditure.
Organising reporting, planning meetings and providing updates to Network Delivery Lead.
Acting as a point of contact for stakeholders, suppliers and delivery partners.
Working collaboratively with the Transformation Team to eliminate blockers and ensure individual and team targets are achieved.

This role involves extensive travel and overnight stays across the UK

About You

Ideally with previous experience of IT delivery within the care home sector, you will have at least 3 years training delivery experience, preferably within an IT environment, and at least 1 years experience of delivering VOIP Telephony training.

You will be adept at modifying your approach and presentation style to delivery training outcomes and engage audiences with varying IT skill and be able to maintain effectiveness with changing environments, tasks, responsibilities and users.

Professional, positive and with an engaging attitude and presentation style, you will need to have effective time management skill to roll out companywide training and be able to work as a collaborative member of the team as well as working on your own initiative to manage your own workload.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

About The Company

HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 280 care homes across the United Kingdom.

We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.

What HC-One offer

Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:

Award-winning learning and development
25 days annual leave
An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues

We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

Apply

Support Team

With our network of more than 300 care homes across the UK, it is our central support Colleagues who connect our homes. Our central support office in Darlington provides assistance through a variety of functions to our frontline services

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