Support Team

With our network of more than 300 care homes across the UK, it is our central support Colleagues who connect our homes. Our central support office in Darlington provides assistance through a variety of functions to our frontline services and, while some support is less visible than others, every team resonates the kindness and excellent delivery of care you see in our homes.

From Marketing and Finance to IT and Human Resources, there is a wealth of opportunity to work for HC-One, the Kind Care Company, and help us deliver the kindest possible care to our Residents across the UK.

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Careline

Often the first point of contact Residents and their loved ones have with HC-One, Careline is one of our frontline teams supporting HC-One’s mission to provide the kindest care to older people in the UK. Based in HC-One’s central support office in Darlington, Careline takes more than 30,000 incoming calls and makes 25,000 outgoing calls every single month with enquirers looking for care either for themselves or a loved one.

As part of the Careline team, you will support and guide prospective Residents and their loved ones through their journey from finding the right care home that meets their loved one’s needs, all the way through to admission into the home. You will also work closely with stakeholders, including social workers and hospitals, who are trying to find a care home for their client or patient. In addition, you will support our homes by updating enquiry records, enabling homes to easily see where each enquirer is in their journey.

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HR

Our People team provides crucial support to our Colleagues, including talent succession, employee relations, and performance management, of course aligning all processes with employment law.

As a human resources professional, you will make a real difference every day to support our Colleagues in providing the kindest possible care. You will be passionate about getting the best out of people and will work in a vibrant and fast-paced environment, working inclusively and in collaboration with fellow Colleagues to achieve positive outcomes.

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Learning and Development

Our Learning and Development team provides award-winning learning and development interventions to our Colleagues, ranging from classroom workshops and virtual online sessions, to in-house one-to-one coaching for our Colleagues in a variety of subject areas.

Training and development play an important role in the effectiveness of our homes, as well as the experiences and development of our Colleagues supporting and working within them. Our team empowers Colleagues to learn new skills and to develop their career in care, as well as share valuable knowledge and insights with their peers. By helping enhance the skills, knowledge and experience of our home-based Colleagues, our Learning and Development team supports our homes to deliver the kindest possible care to our Residents.

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Finance

As part of our mission to become the first-choice care provider in each of the communities we serve, a strong commercial approach is crucial for our success. Finance is so much more than a support function, and whether you are working in accounting and taxation, internal control, financial planning or analysis, you will be an essential part of HC-One’s approach to achieving our mission by providing the kindest possible care to our Residents.

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Commissioned Services and Commercial Support

Our Commissioned Services and Contract Managers provide expert support to our care homes and operational teams in relation to public sector service contracts, public sector fees, policy, and integration. As part of the Commissioned Services team, you will help make HC-One’s purpose in action a reality, especially as part of our mission to become the first-choice care provider for commissioners of care in each community we serve.

Commercial support is also a vital aspect of the assistance provided to our homes at HC-One. Our Commercial Support Partners give expert commercial advice and guidance to our homes to ensure our private fees are competitive, that we understand what demand there is for care, and that we have good links with key referrers and influencers in each community.

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Marketing

Our Marketing team is responsible for building a brand that mirrors HC-One’s vision and values, as it is vital HC-One is seen and recognised in the community for what we stand for: the Kind Care Company.

As part of the Marketing team, you will be passionate about our brand and our mission to become the first-choice care provider in each of the communities we serve. You will work closely with our homes and kind care leadership team to create engaging and informative content to showcase the kind care and services our homes provide, as well as promoting the positive news and achievements of our homes across the UK.

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Apprenticeships

Apprenticeship Programmes
We are passionate about supporting you to grow your career, confidence, and professional practice at HC-One. Working with our trusted partner organisations, we provide apprenticeship opportunities in a variety of areas, including care, IT, housekeeping and leadership and development.

We have helped many Colleagues follow amazing learning journeys, including participating in apprenticeship programmes where they have gained the knowledge, skills and experience to flourish in their roles and progress in their career, to ultimately make an even greater impact to our Residents’ lives.

Creating Your Learning Journey
Receiving expert support and access to apprenticeship opportunities and career programmes is all part of the journey you will take at HC-One, enabling growth and development in your career. We are looking forward to working together and helping you take the first step in your career journey.

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IT

Our IT team provides the full range of technology services and solutions required by all of HC-One’s Colleagues and Residents across our networks of homes. Customer satisfaction is paramount for the IT team, as they support thousands of Colleagues with corporate and personal IT solutions while embedding the kind care approach HC-One delivers across all its functions.

As an IT professional at HC-One, you will be passionate about continually improving the IT offering provided to our homes and will support our research and adoption of new technologies, including cloud, collaboration, digital solutions and data insight. Across our Infrastructure, Software and Solutions, and Service Management Teams, we offer a wide range of opportunities to help us develop our IT support solutions at HC-One and ultimately help our homes provide the kindest possible care.

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Resourcing

Our Resourcing team works closely with our homes and support office Colleagues to provide an essential recruitment service across HC-One. At a high level, the team works with Colleagues across the company to understand organisational resource needs in the short, medium, and long term, and creates strategies and plans to fulfil them.

As part of the Resourcing team, you will provide advice and guidance on all areas of recruitment, and support the recruitment and selection process from the advertising stage through to a job being offered.

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Property Services

Our Property Services team is responsible for providing the best possible environment for our Residents and Colleagues. They achieve this by ensuring our homes are well maintained and our living and working environments remain safe, compliant, comfortable, and welcoming at all times.

As part of the Property Services team, you will have a fundamental and pivotal role in ensuring continuous property improvement, compliance, and safety across HC-One’s network of homes. You will have a passion for the built environment and have technical experience of multi-site management, as well as a full working knowledge of the service, inspection, certification, and compliance requirements of a care home. Together with fellow Property Services Colleagues, you will provide a professional service to help deliver the kindest possible care to our Residents.

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Quality

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What Our Colleagues Say

Dan Wade

Regional People Development Manager

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Kerri Evans

Learning and Development Facilitator

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Ollie Clothier

Hotel Service Specialist

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Sandra Brown

Hotel Service Specialist

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Sammi Yates

Resourcing Project Manager

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Gareth Bailey

Regional Maintenance Manager

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Kyle Taylor

Regional Maintenance Manager

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Laura Sunderland

Regional Resource Advisor

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Liam Hamilton

Onboarding Team Leader

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Lyn Marshall

Receptionist

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Nicola Dunn

Senior Purchase Ledger Clerk

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Soni Atwal

Resident Liaison and Admissions Manager

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Vic Tait

Policy Administrator

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Ashley Moore

Property Helpdesk

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Latest Vacancies

Home/Department:
IT
North East
IT
Salary Details:
Competitive Salary
Home/Department:
Marketing
Darlington
Marketing
Salary Details:
£18,720 per annum
Home/Department:
HC-One
Darlington
Central Support
Salary Details:
£22,000 per annum
Home/Department:
HC-One
Darlington
Central Support
Salary Details:
£25,000 to £28,000 per annum
Home/Department:
Finance
Darlington
Finance
Salary Details:
£20,266 per annum
Home/Department:
Area 1
South, Hertfordshire
People Development & Engagement
Salary Details:
£38,000 per annum, plus £4,000 car allowance
Home/Department:
Area 17
St Helens
People Development & Engagement
Salary Details:
£30,000 per annum & £3,000 car allowance
Home/Department:
Area 1
South
People Development & Engagement
Salary Details:
£30,000 & 3k Car Allowance
Home/Department:
Area 12
West Midlands
People Development & Engagement
Salary Details:
£30,000 & 3k Car Allowance
Home/Department:
Area 16
Merseyside, Liverpool
People Development & Engagement
Salary Details:
£30,000 & 3k Car Allowance
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