Our Kind Care Experts

HC-One is proud to introduce its team of Kind Care Experts, who, as experts in their field, support and guide our homes across the UK in providing the kindest possible care to our Residents.

Jake Rollin

Director of Commissioned Care and Commercial Support

Jake started his career in social care in his late 20s, moving from higher education to work with refugees and asylum seekers fleeing war in the Balkans. Having worked with housing teams and community support services, Jake then moved into adult social care commissioning, first in a local authority and then in the NHS. Jake joined HC-One with a wealth of experience and knowledge about how the sector works, in addition to a determination to enhance how social care is commissioned and provided.

Jake firmly believes that kindness is crucial to ensuring our Residents can live their best life and is a key principle in delivering person-centred quality care. Jake proudly promotes these values every day in his work at HC-One, both internally and with our external commissioning partners, as we strive to be the first-choice provider of care for commissioners and users of social care. Outside of work, Jake loves spending time with his friends and family. He is also a keen football fan and can often be found supporting his local team, Barnsley Football Club.

Professor Graham Stokes

Director of Dementia Care Services

As a specialist in dementia care since 1984, Graham was drawn to the care sector to support the most vulnerable adults of society. Graham has been instrumental to the continuous enhancement of care that HC-One provides for people living with dementia, he cites that kind care is considering the feelings of others, going beyond what is expected and being there for them when they need you.

Graham’s HC-One name badge says: ‘thinking differently’, because doing so has characterised much of his working life. During his career, Graham has been an NHS Consultant, held prestigious roles for leading care organisations, is an honorary visiting professor at the University of Bradford as well as being part of key inquiries and strategy groups. In his spare time, Graham’s favourite thing is a beloved collection of Arsenal and international football programmes which connect him to emotions and memories of matches both won and lost.

Jonathan Smith

IT Director

Jonathan joined HC-One as IT Director in 2016, to help make a difference to HC-One and give something back to the care sector. Attracted by the company’s kind care values, Jonathan felt these matched his own considerate ethos. When asked what makes a good life, Jonathan explained that, to him, a good life is ‘having and giving the precious gift of time’, which he spends with his loved ones, often out within the natural environment which gives him a sense of scale and an appreciation of how everything fits into our world.

With 25 years’ IT experience under his belt, working in corporate, NHS and Government environments as well as founding his own IT company, it is no surprise that his HC-One name badge includes the common IT phrase; ‘Ctrl > Alt > Delete’ as a talking point. As an expert in his field, Jonathan brings a wealth of experience to HC-One and has helped transform the technological and digital strategy for the company, enhancing communication and service across our homes.

Antony Hall

Director of Regulation and Assurance

With 20 years’ experience in the health and social care sector, Antony is passionate about ensuring everyone living in our homes enjoys a full and meaningful life, while helping them to fulfil their wishes and achieve their goals. In addition to his role at HC-One, Antony is a Fellow of the University of Bradford and a Trustee and Non-Executive Director of Carers First, a charity that supports unpaid carers in the UK. He also authored the ‘Smiling Matters’ report for the Care Quality Commission (CQC), which is one of Antony’s proudest achievements as it fundamentally changed how oral health is viewed in the care sector.

Antony loves working and engaging with Residents, Relatives and Colleagues across all our homes and from all different walks of life. His HC-One name badge says: ‘How can I help?’, which reflects his dedication to achieving good outcomes for people living in our homes and helping them to have the best possible experience at HC-One.

Gary Reed

Director of Property

Since joining the care sector more than 16 years ago, having worked with two other major care home groups before joining HC-One, Gary’s focus is to deliver world-class estate management services to our care homes across the UK. To Gary, kind care is considering the needs of the home before anything else, even in challenging situations, and he instils this into his team.

Gary is motivated by his desire to provide the safest possible environment for Residents, Colleagues and Visitors, ensuring that all HC-One care homes are compliant, functional and safe, that the business begins its journey to Net Carbon Zero, and that refurbishments and other projects are delivered through professional and sensitive project management. His HC-One name badge says: ‘Loves to travel’, as Gary enjoys experiencing new places and cultures, as well as scuba diving, cooking and going for long walks with his family and dog, finishing off in a nice pub.

Richard Smith

Director of Design & Construction

Richard joined HC-One in March 2020, having worked in the construction industry since he left school more than 30 years ago. Having started out as a trainee quantity surveyor and developing skills in project management and senior development throughout his career, Richard later built his first care home in 1999 and has worked for care home providers ever since. Richard believes the care sector chose him, and his favourite thing is seeing a building come to life and become a home as Residents move in for the first time.

To Richard, kindness means to treat others how you wish to be treated and leave them with a laugh and a smile. He is passionate about helping older people live a very good life, enabling them to do what makes them happy with the people they care about.

Deborah Hulse-Raper

Head of Customer Care

With a wealth of experience in customer service, Deborah joined HC-One in 2015 as Head of Customer Care after spending most of her career in the banking and finance industry. Deborah chose to work for the care sector as her family had learned first-hand the remarkable difference a carer can make to someone, and she wanted to help other families and their loved ones along their journey.

Since becoming a part of the kind care company, Deborah has promoted kindness in everything she does. She believes that no matter who you are, everyone can be kind and that being able to enjoy all the things today that you did yesterday plays a key part in living a good life. Deborah extends these values to her family life, too, as she loves spending quality time with her husband, children and her dog, Jasper.

Mark Meacham

Head of Catering and Housekeeping Support Services

Following 24 years in the British Army as a Chef, Mark decided to transition to the care sector to help make a difference to people’s lives every single day. As Head of Hotel Services, Mark is dedicated to encompassing quality, safety and diversity into all areas of hospitality at HC-One, of course taking inspiration from the different cultures and traditions he experienced on his travels around the world with the army. His name badge says: ‘Passionate about food’, as Mark believes that nobody should underestimate the power of food and the impact it can have.

Mark is passionate about ensuring Residents live a very good life at HC-One, by empowering them to grasp each day with both hands and believe it is never too late to achieve their dreams. In his spare time, Mark is a dedicated football fan and holds a season ticket for his local team, Cambridge United, but above all enjoys spending time with his family and friends.

Chris Bonner

Development Chef

Chris’ passion for food and nutrition started from a young age and he has now worked in the catering industry for 25 years – a career that has taken him from a pub kitchen in his hometown, to travelling around the world for 15 years as a Chef in the Army. With this experience under his belt, Chris then moved to the care sector in 2012, as he wanted to give something back to the generations that paved the life he lives today. After five years at Helen McArdle Care, Chris became a part of the HC-One family in 2017 as the company’s first ever Development Chef.

In his role, Chris loves experimenting with food and creating new dishes, as he works with Colleagues across our homes to improve all aspects of food and culinary services for our Residents. Chris’ HC-One name badge says: ‘Good food, good mood’, a motto that he lives by in and out of work. He is passionate about offering the best possible food to those living in our homes, not only to ensure good nutrition and health but to see that one thing that excites him most about working for HC-One: Residents’ smiles.

Sue King

Head of Health and Safety

Following a career of more than 30 years in health and safety management, initially as a regulator and later as a company advisor for health and social care providers, Sue joined HC-One with a wealth of experience in her field. She decided to work for the care sector to support her Colleagues, who strive to improve the lives of others each and every day.

When asked what kindness means to her, Sue said kindness is those touching gestures: a warm smile, a helping hand, or a cheeky laugh, that can really brighten people’s day. Her HC-One name badge says: ‘Loves a smile’, because it is her way of communicating kindness with our Residents. Sue’s favourite thing is her family life, as she treasures the rewards and memories created by spending time with her loved ones.

Liz Whyte

Director of Standards and COVID-19 Lead

As a Registered Nurse with over 30 years’ experience in the care sector, Liz is passionate about the care and wellbeing of older people. She cites that kind care is treating every person with courtesy and respect, while taking into account all the things that matter to each individual. Since joining HC-One in 2011, Liz has played a vital role in the continuous improvement of the services and quality of care delivered by our care homes.

Having held numerous roles within the care industry, Liz has a diverse knowledge and skillset that enables her to deliver both improved quality of life for Residents and outstanding results for the company. Liz’s HC-One name badge says: ‘Mother to a princess and Granny to a prince’, because she is a devoted mother and proud grandmother.