Category Strategy & Market Analysis

• Support the development and delivery of category strategies for Environmental Hygiene & IPC and People, Brand & Office Services, providing analysis of market conditions, cost drivers and new products or services
• Carry out spend analysis to identify consolidation opportunities, off-contract and tail spend, and savings; build preferred supplier lists and frameworks to reduce the number of suppliers used
• Maintain market intelligence on hygiene, IPC, corporate and staff services suppliers, including pricing trends and regulatory changes affecting care home operations

  Tendering & Procurement

• Lead tenders for allocated sub-categories and contracts, and support the Head of Procurement and Senior Procurement Manager on larger tenders, in line with procurement governance
• Prepare tender documentation, evaluation criteria and scoring matrices that reflect care home quality and safety requirements
• Manage evaluation and supplier selection, making sure decisions are evidenced and documented

  Contract Management & Supplier Performance

• Support negotiations with suppliers to agree contracts with Key Performance Indicators, Service Level Agreements and quality standards suited to care home operations
• Manage ongoing supplier performance and hold regular supplier reviews for owned contracts
• Resolve supplier performance issues, including quality failures in critical categories
• Carry out supplier due diligence in line with HC-One’s Modern Slavery Act obligations and keep supplier Master Service Agreement documentation up to date

  Stakeholder Collaboration & Team Support

• Build working relationships with HR, Marketing, Home Managers, Health and Safety, Operations and Finance colleagues
• Act as the procurement contact for owned sub-categories and contracts across the business
• Support the procurement admin assistant who manages some sub-categories day to day
• Support the Head of Procurement with procurement management information and savings tracking