Home/Department:
Marketing
Darlington
Marketing
Salary Details:
£30,000 per annum (pro rata)

Senior Customer Communications Executive

About The Role

Fixed term contract (10 months)

An opportunity has arisen for a Senior Customer Communications Executive within the dynamic marketing team at HC-One.   This role will lead on customer communications, the development and rollout of consistent and compelling messaging, and key communications activity aligned behind it.


Leading our customer data management approach and supporting a strong customer experience, they will ensure we communicate effectively and regularly with our customers, creating a positive dialogue and instilling trust in our customer groups that their opinions are valued and actioned.


Day-to-day, they will work across internal functions and act as a conduit between communication colleagues to ensure internal and external communications are fully aligned and activity is supported by a regularly updated communications calendar.

About You

With a BA/BSc degree or equivalent working experience, you will have outstanding organisational, communication, interpersonal, relationship building skills and a proven record of developing and implementing innovative and effective customer engagement. 

You will have a proven track record in customer communication with 3 years’ experience, work well under pressure and be able to handle and prioritise workload effectively.

A great writer and communicator with a customer-centric approach, you will be a great collaborator with a flexible and pro-active attitude – a real team player!

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken. 

About The Company

HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 300 care homes across the United Kingdom.

We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.
 
We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.

What HC-One offer

Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:
  • Award-winning learning and development
  • 25 days annual leve
  • An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
  • GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
  • Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
  • Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

Support Team

With our network of more than 300 care homes across the UK, it is our central support Colleagues who connect our homes. Our central support office in Darlington provides assistance through a variety of functions to our frontline services

Find out more

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