Home/Department:
Marketing
Darlington
Marketing
Salary Details:
£19,760 per annum, plus bonus

Customer Service Advisor

About The Role

Salary £22,750 OTE
 
HC-One Careline is a front line role based in the central support office in Darlington.
 
We are, in most cases, the first impression for the company and aid in supporting HC-Ones vision to provide the kindest care in the UK. We help families to find homes suitable to their relatives care needs by supporting them from initial enquiry through to admission. Along with the help we provide to families we work alongside our homes, to ensure enquiries are updated correctly and efficiently. We are currently looking for a professional, empathetic and caring individual to answer enquiries from relatives, professionals and other care home stakeholders.

The role will involve taking incoming calls from families searching for care, responding to web enquiries and ensuring they are followed up in accordance with HC-One guidelines and timescales.
 

About You

You will have excellent telephone and communication skills, as the role will also involve ensuring that all calls are answered promptly and appropriately. You will need basic IT skills and a willingness to learn. You will also be flexible with working hours as the role will involve some evenings (up to 8pm) and weekends.

Ideally you will have previous experience working within a customer service environment and have some knowledge or personal experience of placing a loved one in care, however full training will be provided for the right person.

If you are looking for a new role, working with a company founded on the principles of accountability, involvement and partnership, please apply now.
 
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken. 

About The Company

HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 300 care homes across the United Kingdom.

We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.

What HC-One offer

Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:

  • Award-winning learning and development
  • 25 days annual leave
  • An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
  • GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
  • Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
  • Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

Support Team

With our network of more than 300 care homes across the UK, it is our central support Colleagues who connect our homes. Our central support office in Darlington provides assistance through a variety of functions to our frontline services

Find out more

Other jobs like this

Home/Department:
HR
Darlington
Central Support
Salary Details:
£22,000 per annum
Home/Department:
Marketing
Darlington
Marketing
Salary Details:
£30,000 per annum (pro rata)
Home/Department:
HR
Darlington
Central Support
Salary Details:
£20,556 per annum

Interested in working for HC-One?

Register with us to receive job alerts in your chosen area.