Home/Department:
Area 33
North East
People Development & Engagement
Salary Details:
£30,000 per annum & £3,000 car allowance

Learning & Development Facilitator

About The Role

HC-One are on a mission to be the first choice care home for Residents and colleagues in each of the communities we serve.

Kindness is our guiding ethos and we have ambitious plans for the future and we would love to have your expertise on board to play a crucial part in making them a reality.

We are currently looking for a Learning & Development Facilitator to promote a learning culture in HC-One through mentoring, coaching and professional best practice.

Your main responsibilities will include:
  • Facilitating the provision of a flexible and planned programme of workshops and coaching that is consistent, high quality learning and development to colleagues allocated in a specific area, driving compliance, competency, skills and practice through HC-One’s bespoke e-learning management system “touchstone”.
  • Participating in the development of HC-One L&D programmes, constantly reviewing and revising the outcomes through learner feedback.
  • Tracking, coaching and supporting specialist in-house trainers, e.g. Safer People Handling Coaches, Falls teams, etc., highlighting to the team where there are vacancies or risks.
  • Building effective working relationships with other teams across the business to deliver touch in an effective and engaging manner, supporting cross area as required or requested.
  • Acting as the Subject Matter Expert (SME) in one specialist area and ensuring that resources are up to date, relevant and there are effective tools for training.
  • Supporting the mapping, design and development of new programmes in a blended style, ensuring consistent, flexible and creative delivery methods are utilised.
  • Providing advice, support, mentoring, coaching and training to the in-house trainers and touch ambassadors, Home Managers and team leaders.
  • Effectively using touchstone learning management system to analyse training requirements and produce reports as requested, acting in areas of need.

About You

Essential criteria:
PTTLS or equivalent award/qualification in Education and or Training
NVQ/Diploma minimum Level 3 or equivalent qualification
Understanding of the care sector regulatory environment in the UK
Training experience, preferably in a healthcare environment.
Experience of communicating at a senior level.
Experience of working in a highly-compliant led organisation.

This role will involve regular travel and occasional overnight stays.
 
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken. 

About The Company

HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 300 care homes across the United Kingdom.

We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.

What HC-One offer


Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:
  • Award-winning learning and development
  • 25 days annual leave
  • An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
  • GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
  • Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
  • Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

Support Team

With our network of more than 300 care homes across the UK, it is our central support Colleagues who connect our homes. Our central support office in Darlington provides assistance through a variety of functions to our frontline services

Find out more

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