Home/Department:
IT
North East
IT
Salary Details:
Competitive

EUC Engineer

About The Role

Fixed Term Contract
 
The EUC Engineer will provide support to HC-One colleagues through the provision of IT services that are focussed on the build, deployment and management of IT hardware, software and services focussed on the end users of IT.  Primarily this will be the build and support of end user devices, the configuration and support of some server based systems and some incoming call incident management to support the IT first line Service Desk.

The majority of work will be direct user support or outbound calls and remote support to respond to Service Requests, Requests for Change and Incident management in line with the overall IT Service Desk objectives and ITIL Best Practices.
 

About You

You will have excellent interpersonal and communication skills, be customer focussed and have the ability to influence and communicate effectively at all levels.

With a Diploma / Degree in the field of Computer Science, you will have a working technical knowledge of current protocols, operating systems and standards, be able to operate tools, components and peripheral accessories and experience of software and hardware troubleshooting.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken. 

About The Company

HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first-choice care home in each community for Residents and colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 300 care homes across the United Kingdom.

We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and jolly people who have an affectionate understanding of our Residents and their individual needs.

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.
 
What HC-One offer

Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:
  • Award-winning learning and development
  • 25 days annual leave
  • An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
  • GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
  • Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
  • Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

Support Team

With our network of more than 300 care homes across the UK, it is our central support Colleagues who connect our homes. Our central support office in Darlington provides assistance through a variety of functions to our frontline services

Find out more

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