Home/Department:
Quality
United Kingdom
Quality
Salary Details:
£60,000 - £75,000 per annum (dependent on experience), plus car allowance

Senior Quality Improvement Manager

About The Role

Remote Base – UK Wide Coverage (Scotland, England & Wales)

At HC-One we are committed to continuously improving care and outcomes for our residents, relatives, and colleagues across the organisation and supporting those in our care to lead their best life as the kindest care home provider. 

The Senior Quality Improvement (QI) Manager will play an important leadership role in helping HC-One build and embed a culture of continuous improvement (CI), by building QI capability & capacity and at the same time supporting, coaching, and empowering teams to deliver quality improvement in their own roles, teams, and departments.

You will work to ensure that the HC-One vision is effectively translated through the Continuous Improvement Strategy, Implementation plan, and all future QI projects.  You will help form and then oversee a newly created QI team and ensure that the organisation has the appropriate skills ready to deliver the improvements, that there is a good understanding of delivery performance, and the appropriate actions are being taken to maintain the required scale and pace of improvement.

You will play an instrumental role in finalising and delivering the CI strategy and implementation plan, providing both the programme management expertise, and providing leadership and oversight of key QI projects that form the overall programme. 

You will lead the engagement and support of our operational and central teams to deliver measurable change through the application of improvement methodology, to further develop our quality system and enhance the quality of the services we provide for our residents, relatives, colleagues, and other stakeholders.

This role will involve some travel across the UK.

About You

You will hold an approved Improvement Science/Quality Improvement training/certification, you will have significant experience and specialist knowledge of Quality Improvement [QI] tools, techniques, and methodologies (i.e. Model for Improvement, Lean or QSIR etc), and experience of training and coaching teams/colleagues in the use of QI methods. Although not essential, experience and understanding of Human Factors and Appreciative Inquiry would be beneficial.

With excellent communication skills and a collaborative leadership style, you will be passionate about the highest possible standards of resident outcomes and experience and will have proven experience of and the ability to enthuse and lead individuals and teams to deploy QI methodology into everyday improvement practice projects and fully embed QI within the organisation.

Ideally with experience of developing and accrediting a high quality education programme, you will have extensive experience in leading the up-skilling and development of large numbers of team members in relation to improvement and project/programme management techniques, and experience of presenting to a wide range of audiences, events and conferences.

You will have experience of rolling out, leading and managing projects in a complex health and social care setting, evidence of a successful track record of quality improvement projects and initiatives, and evidence of building effective working relationships with clinical/operational leaders, partner teams, external organisations and other stakeholders.

About The Company

HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 300 care homes across the United Kingdom.

We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.

What HC-One offer

Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:
  • Award-winning learning and development
  • An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
  • GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
  • Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
  • Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues

Support Team

With our network of more than 300 care homes across the UK, it is our central support Colleagues who connect our homes. Our central support office in Darlington provides assistance through a variety of functions to our frontline services

Find out more

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