Home/Department:
Quality
United Kingdom
Quality
Salary Details:
£35,000 - £40,000 per annum, plus car allowance

Quality Improvement Facilitator

About The Role

Remote Base – UK Wide Coverage (Scotland, England & Wales)
 
At HC-One we are committed to continuously improving care and outcomes for our residents, relatives, and colleagues across the organisation and supporting those in our care to lead their best life as the kindest care home provider. 

Working as part of a newly formed Quality Improvement Team, the QI Facilitator will play a vital role in helping HC-One embed a culture of continuous improvement.  By supporting, coaching, and empowering teams to deliver quality improvement in their own roles, teams, and departments, and will help further develop our quality system and enhance the quality of the services we provide for our residents, relatives, colleagues, and other stakeholders.

You will assist the QI Manager in successfully delivering the Continuous Improvement Strategy and individual QI projects, will engage and support our operational and central teams to deliver measurable change through the application of quality improvement methodologies, and provide training both through project delivery and through helping design and deliver bespoke QI teaching programmes/sessions.

The QI Facilitator will have responsibility for 4 key areas of work:
 
  • Supporting Quality Improvement within HC-One,
  • Delivering improvement training,
  • Supporting and coaching improvement projects,
  • Collating information and producing reports on the status of individual QI projects and on the status of QI training within HC-One.
This role will involve regular travel across the UK.

About You

You will have previous experience in a similar quality improvement role, have knowledge of Quality Improvement (QI) tools, techniques and methodologies and have experience of training and coaching teams/colleagues in the use of improvement methods.

Enthusiastic, curious, and innovative, with a collaborative working style, you will be passionate about the highest possible standards of resident outcomes and experience. Strong communication skills are essential, as you will enthuse and lead individuals and teams to deploy QI methodology into everyday improvement practice projects and help to sustainably embed QI within the organisation.

You will be able to evidence your ability to build and maintain effective relationships with a wide range of stakeholders and in facilitating projects in health or social care settings, using improvement methodology to solve problems.   You will be able to process complex information, have excellent analytical skills, including data analysis, problem solving, option/solution development and appraisal.

About The Company

HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 300 care homes across the United Kingdom.

We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.

What HC-One offer

Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:
 
  • Award-winning learning and development
  • An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
  • GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
  • Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
  • Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues

Support Team

With our network of more than 300 care homes across the UK, it is our central support Colleagues who connect our homes. Our central support office in Darlington provides assistance through a variety of functions to our frontline services

Find out more

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